SHIPPING & RETURNS
For orders less than 60 EUR (NL) and 90 EUR (across EU), the shipping fee is:
the Netherlands 4.99 EUR;
EU 12 EUR;
Delivery time is between 3-5 business days in the Netherlands and 3-10 days across EU (please keep in mind due to COVID-19 Global pandemic delivery time might be impacted).
We normally despatch all orders within one working day.
During really busy periods like sales, we may take up to 1-8 days some orders due to the high volumes.
Taxes and other duties
There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. BetterNatural is not required to inform customers of such additional costs and is not required to refund such costs to the customer.
We currently deliver to:
The Netherlands, France, the United Kingdom, Germany, Belgium, Latvia, Estonia, Sweden, Denmark, Poland, Romania, Hungary, Austria, Italy, Spain, Portugal, Estonia, Lithuania, Norway, Luxemburg.
Returns should be made within 14 days after the delivery of your shipment. The product should have to be intact and unopened. The customer covers the return shipping costs.
We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for a refund to appear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be intact and unopened. If you choose to keep the bonus gift, it's value will be retracted from your refund.
Please contact us, including your order confirmation, by e-mail: firstname.lastname@example.org